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Terms & Conditions

These terms and conditions are intended to regulate the relations between "Amigo BG" Ltd., Sofia, UIC 202686808, hereinafter referred to as the DEALER, and the customers, hereinafter referred to as the USERS, of the e-shop "shop.amigobg.com", hereinafter referred to as the “E-SHOP “.

These terms and conditions constitute a contract of sale between "Amigo BG" Ltd. (Dealer) and Users. By accessing the e-shop, its examination and ordering products User agrees, fully accepts and undertakes to comply with these Terms. Conditions are mandatory for all users.

Amigo BG” Ltd. is a company registered under the laws of the Republic of Bulgaria.


1.1. The examination of the e-shop “shop.amigobg.com” is completely free and is available from any country.

1.2. This document contains the general conditions under which the trader provides services to users through the e-shop / shop.amigobg.com /. These conditions apply to all customers. By accessing the e-shop, its examination and ordering products, User agrees, fully accepts and undertakes to comply with these Terms. If the person does not agree with the Terms and Conditions will be asked not to use the e-shop.

1.3. Identification of the user in order to reproduce his statement as acceptance of the Terms and for the order is made by the saved in the log - file server shop.amigobg.com, storing IP addresses, and any other information.

1.4. The products which are available on the website of shop.amigobg.com do not constitute a legally binding offer, but are rather demonstrative online catalog, describing the product line.

1.5. The procedure of registration in the e-shop is absolutely voluntary and free. Registration is not mandatory for shopping through the e-shop. For easier and convenient identification the user can register in the e-shop by completing a contact form for registration. This way he will have quick and easy access to all products he purchased from electronic shop. Registration can be done via e-mail, username and password. The user assumes full responsibility for the protection of his password and for all actions carried out after identification with username and password in the e-shop. It can be viewed on free without registration required. Each user is obliged to state the correct data needed for invoicing and delivery notes, and a valid address, phone number and e-mail address.

1.6. When the user logs into shop.amigobg.com, he agrees to provide voluntarily all the personal information that is necessary for making the sale of goods from the e-shop. "Amigo BG" Ltd. ensure that will not provide user data to third parties, except in cases laid down in the Law on Personal Data Protection.

Personal user information:


Correct delivery address

Phone for contact


Information on the legal entity:

Company name

Company data - location, VAT Number

Correct delivery address

Phone for contact



User registration can be closed at any time on request of the User.




2.1. All goods that are published in the e-shop are priced in the Bulgarian lev and VAT included.

2.2. "Amigo BG" Ltd. is not responsible if the information published by the manufacturers of the goods on their technical characteristics is incorrect. 

2.3. "Amigo BG" Ltd. reserves the right at any time and without notice, to make changes in published materials, software, services and products. The e-shop is not responsible if the published information is out of date. Some of the published product may not be available at the moment. For the latest information on the available products you can contact our agents by phone, which is referred to on the site or via chat in real time.

2.4. All materials published on the e-shop are under the protection of the Copyright Act and any abuse is punishable. It is strictly forbidden copying, publication and public dissemination of materials from the e-shop with whatever any public or commercial purpose, except with the express permission of the manager of "Amigo BG" Ltd.




3.1. Orders are accepted 24 hours a day, 7 days a week.

3.2. Every user has the right to buy goods from the e-shop at the price stated on it.

3.3. The user can make an order to the e-shop without registration. It is necessary to provide once, all personal data that is required to cover the purchase and sale. Unregistered users will not have access to the history of orders.

3.4. Each user has the right to choose the product, its quantity, method of payment and type of delivery. User is obliged to pay the total price of goods.

3.5. Each selected item is placed in the shopping cart. Before confirming the order the user can review the shopping cart, to correct the quantity and the information and then to confirm it.

3.6. Implementation of the order may be delayed for any of the following reasons: 1. Lack of availability of the ordered goods 2. Failed payment by the User 3. Wrong or incomplete delivery address or phone contact




4.1. The final price of the order is the sum of the prices of all ordered products, include shipping cost which is designated separately.

4.2. All prices are in Bulgarian lev with included VAT.

4.3. "Amigo BG" Ltd. has the right to change the prices of the products indicated on the e-shop at any time. The company is not obliged to pre-notify the users. If there is a change in the price, the user is obliged to pay the price that was valid at the time of the conclusion of the contract.

4.4. In case of any errors in the published information, "Amigo BG" Ltd. has the right to refuse execution of the contract without any compensation to the user, except refund of his amounts if there are any.

4.5. When they are announced any reductions in the e-shop, outdated prices are crossed out, and next to them is announced the reduction price. If there is a fixed date, the discounted price is valid until then, and if there is no end date the reduction is while stocks last.

4.6. The payment methods are in getting the product from the courier – cash, by bank transfer, PayPal and by visiting the office of "Amigo BG" Ltd.

4.7. Each user chooses the method of payment of his chosen good. Each product purchased by the User has to be paid in its full monetary amount, as indicated in the e-shop, using one of these payment methods.




5.1. Your orders will be delivered in the shortest possible time by courier.

5.2. The shipping cost would be determined by the weight of the product and the time of delivery and is calculated automatically after choosing to pay for products from the basket and the choice of courier.

5.3. Standard delivery for Bulgaria is to 2 working days. In case of delay you will be notified by our agents.

5.4. The user bears the full risk of damage or loss of the goods on delivery. Immediately after delivery of the goods to the courier, the trader is released from the risk which is transferred to the user. The trader is not responsible for delays in the case that the delay is due to a courier or other provider.

5.5. Immediately after delivery, the goods should be reviewed carefully by the user or an authorized person. Any damage, strokes and other damage should be reported immediately to the trader. In case of detected damages that occur in the transportation of the goods, the trader is not responsible for warranty service on this product.

5.6. At delivery of the goods the user or a third party sign the accompanying documents. A third party is anyone who is not the holder of the application, but accepts the goods at delivery and is on the specified by the customer address.

5.7. By refusing to receive the goods out of the cases described below, the refusal will be considered unfounded and the user must pay all the costs of delivery and return of the goods. If the user can’t be found within the time of delivery at the address or does not give a free access and conditions for delivery of the goods within this period, the trader is released from its obligation to deliver the purchased goods.

5.8. When good which is delivered does not correspond to the product that is requested by the user, and this can be detected by an ordinary examination, he may require the delivered good to be replaced with the corresponding one, but this must be made ​​by him within 24 hours after receiving it.

5.9. There is an option to supply products outside Bulgaria. For additional information please contact us through the phone, e-mail or live chat, which are referred in this site.




6.1. Each user has the right to cancel the order of goods after delivery within 7 working days after the date of receipt, but only if it is not used and the packaging is intact. According to Art. 55 of the Law on Consumer Protection of the Republic of Bulgaria "Amigo BG" Ltd. Can accept returned purchase only if it is in the original package with no signs of use or violation of presentation.

6.2. Transport and other costs will be borne by the User.




7.1. The trader offers a warranty document to its customers for a purchased item, if such document is provided by the manufacturer of the product.

7.2. The goods in the e-shops are for sale with the legal guarantee announced by their manufacturer. For each product sold is issued a valid warranty card (in cases in which the manufacturer has provided one. Refer to section 7.1.), Including warranty conditions, the data for the product and the duration of the warranty.

7.3. "Amigo BG" Ltd. reserves the right to refuse warranty service for products when: warranty of the product is lost; there is a attempt for repair by unauthorized service, including actions by the user; can identify damage caused by improper use of the product; the integrity of the product is violated.

7.4. Depending on the type of the purchased equipment the warranty service shall be borne by "Amigo BG" Ltd. or by authorized repairers of its partners.




8.1. "Amigo BG" Ltd is a data controller registered under the Protection of Personal Data. All personal data provided by users are protected and "Amigo BG" Ltd. can guarantee that they will not be disclosed to third parties. Exceptions are cases where information is required by government bodies or officials authorized by law to require the provided personal data. The trader shall provide the information required by law.

8.2. By accepting the General Conditions of the e-shop, the user agrees that his personal data will be processed electronically.




9.1. The General Conditions may be modified at any time by the trader. He has the right to modify the characteristics of the services provided and these General Terms pursuant to changes in legislation.

9.2. The trader is obliged to notify the user of changes in the Terms by posting notice of the changes prominently on its website and give sufficient time to get acquainted with them. If the user does not declare in this period that he rejects the changes, it is considered bound by them. If within this time the user said he did not agree with the changes, the the trader has the right to immediately suspend or terminate the provision of services to the User.